24/7 Tech Support Service from PSTPL is a prompt, real-time offering for our clients and in turn their patrons that provides a simple and an effective way for our highly skilled and fully trained support professionals to quickly manage and resolve your technical issues.
Our offerings covers chat support as well as e-mails replied services for: Internet, Broadband, Retail Microsoft PC configurations, and IP Telephony.
HOW CHAT WORKS ?
STEP 1:
The customer adds PSTPL Tech Support ID in his MSN or Yahoo Messenger contact list. PSTPL will provide you with a support service ID.
STEP 2:
After adding the ID, similar to a regular chat session he just has to click on the given ID, and write the query in the popped up private messaging window.
STEP 3:
PSTPL 24/7 tech support executives answer your query and thus the communication is initiated.
CHAT SUPPORT FEATURES
Push images directly to the chat session.
Save your own canned responses for easy access in chat sessions.
Chat with multiple customers at the same time, conference support.
Logging of chat sessions for future reference.
Sound alerts you of chat requests, new messages and new visitors.
Sounds can be enable or disable.
Automatic chat drop when a user leaves or cancels chat session.
PC to PC free voice chat facility.
To augment, all the features supported by MSN/Yahoo messenger can be accessed.
