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PACKET SHAPER DIALPRIX
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Predictive Dialer has evolved as a technology of choice for outbound campaigns like telemarketing, telesales etc.
Packet Shaper’s DialPrix, is a comprehensive outbound customer contact product that seamlessly integrates with your existing voice and data systems.
DialPrix not only automates the handling of failed calls but also offers: Campaign Development Tools, Predictive Dialing, Call Processing Facilities, Use of Cadence, Frequency & Voice Detection Algorithms, Real-Time statistics & Reporting supporting Remote (Web Based) monitoring, etc all designed to maximize agent productivity and enhance the overall efficiency of your contact center.
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| KEY HIGHLIGHTS |
| FEATURE LIST |
DESCRIPTION |
| Seamless Predictive Dialing |
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Advanced dialing systems connecting to the agent at the shortest time |
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Optimized to minimize the wait time of agents between live calls, supports Answering Machine and S.I.T. Frequency Detection. |
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| Multiple Dialing Modes |
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Flexible architecture allows the user to concurrently operate campaigns in: |
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Predictive, Automatic or Manual Modes. |
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| Multiple Campaigns |
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Runs multiple campaigns simultaneously. |
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Each campaign can be assigned its own unique set of agent scripts & call disposition codes . |
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| Call Recording, Monitoring & Conferencing |
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100 % digital recording of conversations. |
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Supports three-way conferencing or agents can transfer calls. |
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| PC-Based Telephony |
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Faciliates Call Processing Features such as dial, answer, transfer, hold, conference and record calls. |
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| Real Time Call and Agent Reporting |
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Provides Carrier Switch CDR Reconciliation Reports both agent and campaign wise using industry standard Crystal Reports. |
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Supports Remote (Web based) monitoring of real time traffic and statistics. |
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| Database Integration |
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Can be integrated with host or legacy database systems via its flexible interface. |
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Databse can work standalone or merge with the Customer's existing Client database |
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| 24/7 “Centre of Excellence” |
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Provides 24x7 tech chat support to customers over 20 countries. |
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Monitors actively your online calls, bandwidth and carrier Gateway status remotely. |
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DIALPRIX APPLICATION |
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DialPrix Application is distinguished at 2 levels: Agent Interface, and Admin Interfaces including Admin Settings and Phone Settings.
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| The Administrator Interface |
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Web Based Administrative screens for management consoles. |
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Agent setup and security management. |
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Complete campaign setup and configuration |
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Database selection criteria and outbound campaign loading. |
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Real time Call Statistics and Agent Reports. |
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Standard and customized system reports. |
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Total customization for complete business needs. |
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| The Agent Interface |
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Take and disposition calls, schedule callbacks, capture contact information and notes, and update legacy databases. |
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Sophisticated call processing features such as Start Recording (Record Call) & Transfer – Conf (Call Transfer). Agents can park (pause) a call, with Music or Message on Hold facility. |
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Set up conferencing of calls to third parties as well as receive inbound calls and "make" predictive or automatic calls. |
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